FAQs

 Can I add, change or delete and item in my order after it's completed?


Once your order is placed, it is too late. If you would like to change your order after it has been received, we offer free returns, within the terms of our Returns Policy.

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 I placed my order and it has still not arrived?


You can Log into My Account and click on the Track Order tab. Alternatively, you can track your items by visiting www.auspost.com.au/track and enter the tracking number emailed to you when your parcel was dispatched from Speedo.

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 I tracked my order and it says 'Received by Customer' but I have not received it?


If you have only placed your order within 24 hours and the Australia Post status is showing ‘received by customer’, this will mean the items have been received from the Speedo warehouse and are ready to be dispatched to you.

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 Can you fast track my order?


Unfortunately we are unable to prioritise deliveries, however we will make every effort to deliver your Speedo products within 5 to 10 working days to the address specified by you during the purchase process.

 

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 An item is missing from my order?


Firstly, we ask you to double check the invoice contained within your package and ensure all items were successfully ordered. If the invoice confirms the item has been successfully ordered and invoiced however you have not received it, please email online@speedo.com.au or phone 1-800-SHOP-SPEEDO (1800 746 777 in brackets ) for assistance.

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 I received an item that is faulty?


Speedo is committed to providing you with quality products. In the unlikely event you believe the goods to be faulty, please contact us at returns@speedo.com.au and one of our friendly team will assist.

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 What is your returns/ exchange policy?


From time to time, you may purchase a product that doesn’t suit you or simply doesn’t fit. To provide you with an exceptional shopping experience, Speedo offers you a 60-day free Returns Policy within Australia on goods that are unused and in a saleable condition.  If you believe the goods to be faulty, please read our Faulty Items section above.

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 How do I return an item/s for a refund or exchange?


Please note any item being returned or exchanged must be undamaged and unworn with all labels & product swing tags attached, for you to be able to return/exchange. All swimwear should be tried on over underwear, and where applicable, without removing the protective adhesive strip. In the interests of hygiene, returns/exchanges may not be accepted if this strip has been removed or where it is obvious the items have been worn, and may be sent back to the customer.

Please fill in this Returns from and we will be in touch shortly.


Once we receive your goods, we’ll send you an email informing you they have arrived safely. Our Returns team will then inspect all items within 2 business days to ensure they are in an undamaged and unworn condition.


Refunds
If successful, our Returns team will then process the refund as soon as possible, however please allow an extra 2 – 10 business days for the refund to appear on your credit card account for bank processing time.


If returned goods do not meet the criteria, a refund will be declined and we will return the products to you.

Exchanges
If successful, our Returns team will process the exchange as soon as possible, however please allow 7 business days for delivery. Please note we are unable to reserve any stock for exchanges. If the item(s) requested are unavailable, a refund will be processed in place.


If returned goods do not meet the criteria, an exchange will be declined and we will return the products to you.

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 I am not too sure what style or size to order?


If you are unsure as to what size or style you should purchase, please contact our friendly and knowledgeable staff who will be happy to assist. You can contact them at online@speedo.com.au or 1800 SHOP SPEEDO (1800 746 777).

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 The junior girls size 8 is too big, however the toddlers size 7 is too small, what do I do?


The junior girls size 8 is generally always bigger than the toddler girls size 7. If you find that the junior 8 or a toddler 7 doesn’t quite fit, we would recommend you try a junior size 6. If you have consulted our sizing charts and are still unsure as to what size you should purchase, please contact our friendly and knowledgeable staff who will be happy to assist. You can contact them at online@speedo.com.au or 1800 SHOP SPEEDO (1800 746 777).

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 Afterpay


Afterpay is now available online. You can now receive your Speedo purchases now and pay for them over 4 equal fortnightly payments.

  1. Simply add your Speedo items to your online shopping bag
  2. Select Afterpay as your payment method at checkout
  3. From here, follow the prompts to create an Afterpay account to pay the first of our four instalments up front.

For more information, visit the Afterpay website

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 LZR FASTSKIN WARRANTY & CARE GUIDE


Speedo LZR Fastskin products have been specially developed using select materials and technologies to meet the demanding needs of athletes at the highest level the sport whilst racing. If you feel your product is faulty in anyway please refer to our LZR Fastskin Warranty & Care Guide, and please contact us at returns@speedo.com.au, one of our friendly team will do what they can to assist.

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