FAQs

I received an item that is faulty?

Speedo is committed to providing you with quality products. In the unlikely event you believe the goods to be faulty, please contact us at returns@speedo.com.au and one of our friendly team will assist.

What are your returns/ exchange policy?

From time to time, you may purchase a product that doesn’t suit you or simply doesn’t fit. To provide you with an exceptional shopping experience, Speedo, usually, offers you a 30-day Returns Policy within Australia on goods that are unused and in a saleable condition. If you believe the goods to be faulty, please read our Faulty Items section above. Speedo is unable to offer exchanges on return items via our online store. If an exchange is required, please visit your nearest Speedo concept retail store.Orders made with AfterPay or Paypal may not be exchanged in-store and must be returned online for a refund via our online returns process. We are unable to accept exchanges into Outlet stores. Alternatively, return your item for a refund and place a new order for the correct size and/or colour.

How do I return an item/s for a refund or exchange?

Please note any item being returned or exchanged must be undamaged and unworn with all labels & product swing tags attached, for you to be able to return/exchange. All swimwear should be tried on over underwear, and where applicable, without removing the protective adhesive strip. In the interests of hygiene, returns/exchanges may not be accepted if this strip has been removed or where it is obvious the items have been worn and may be sent back to the customer.

Please fill in this Returns form and we will be in touch shortly.

Once we receive your goods, we’ll send you an email informing you they have arrived safely. Our Returns team will then inspect all items within 2 business days to ensure they are in an undamaged and unworn condition.

Refunds

If successful, our Returns team will then process the refund as soon as possible, however, please allow an extra 2 – 10 business days for the refund to appear on your credit card account for bank processing time.

If returned goods do not meet the criteria, a refund will be declined and we will return the products to you.

Exchanges

Speedo is unable to offer exchanges on return items via our online store. If an exchange is required, please visit your nearest Speedo concept retail store. We are unable to accept exchanges into Outlet stores. Alternatively, return your item for a refund and place a new order for the correct size and/or colour. Orders made with AfterPay or Paypal may not be exchanged in-store and must be returned online for a refund via our online returns process. If returned goods do not meet the criteria, an exchange will be declined and we will return the products to you.

I am not too sure what style or size to order?

If you are unsure as to what size or style you should purchase, please contact our friendly and knowledgeable staff who will be happy to assist. You can contact them at online@speedo.com.au.

The junior girl's size 8 is too big, however, the toddler's size 7 is too small, what do I do?

The junior girl's size 8 is generally always bigger than the toddler girls size 7. If you find that the junior 8 or a toddler 7 doesn’t quite fit, we would recommend you try a junior size 6. If you have consulted our sizing charts and are still unsure as to what size you should purchase, please contact our friendly and knowledgeable staff who will be happy to assist. You can contact them at online@speedo.com.au.

E-Gift Card

How Do I Use My E-Gift Card?

Using your Speedo E-Gift Card couldn’t be easier, you simply enter your E-Gift Card number in the payment section provided at the checkout when you are ready to make your purchase.

Upon receiving a Speedo E-Gift Card via email you will be presented with an E-Gift card number that can be redeemed online.
If the items purchased total less than the E-Gift Card amount, the remaining funds will remain on the E-Gift Card to use on the next purchase, if the items purchased exceed the E-Gift Card amount the remaining value must be paid by card in order to complete the order.
Gift Cards take up to 4 hours to be delivered to your preferred email address.
Items bought using E-Gift Cards can be returned or exchanged but not refunded, only additional monies paid over and above the E-Gift Card will be refunded and a new E-Gift Card will be issued or funds allocated to your existing E-Gift Card applied.

How do I redeem my gift card during checkout?

To apply your Gift Card, please follow these simple steps:

Proceed to the checkout page.
When you reach the payment section, you will be prompted to enter your Gift Card number and Pin.
Enter both in their the designated field to redeem your balance.

For full details please see our E-Gift Card Terms & Conditions.

PAYMENT METHODS

WHAT IS AFTERPAY?

Afterpay is a buy now, pay later platform that lets you pay for your items in 4 instalments over 6 weeks, interest free. For more information, visit the Afterpay website.

Late fees, eligibility criteria and T&Cs apply. Afterpay Australia Pty Ltd Australian Credit Licence 527911.

PAYPAL

Paypal is a safe way to pay faster online without entering credit or debit card details each time.

WHY PAYPAL?

Safer - Paypal keeps your financial information securely encrypted so you can pay online with confidence.
Flexible - Link all your cards and bank accounts and choose which one to use at checkout.
Convenient - Pay with Paypal on millions of sites on your computer or mobile, an in apps.
Protected - You can be refunded with Buyer Protection.

For more information, visit the Paypal Website

ZIP PAY

Choose Zip at checkout and own the way you pay. Repayments from as little as $10 a week. No upfront payments. Interest free always.

How it works:

Apply for a Zip account in seconds at zip.co/apply
Add item(s) to your basket and select Zip as your payment method at checkout.
Complete your checkout and pay nothing today. Choose how you pay - weekly, fortnightly or monthly.

Available to Australia customers and shipping addresses only. Learn More

APPLE PAY

When using Apple Pay, the payment method may automatically apply saved address details from your Apple Wallet, which can override the information you entered during checkout. This can result in shipping or billing addresses being incorrect. To avoid this, please double check all address fields before confirming your order, especially if you've recently updated your Apple Pay or shipping information.

CAN I INITIATE A REFUND OR RETURN FOR AN ORDER PAID THROUGH AFTERPAY OR ZIP PAY?

Absolutely. If you've used Afterpay or Zip as your payment method at checkout, you're still eligible for our standard refund and return process. Simply follow our regular guidelines for initiating a refund or return. Please note however, that these payment methods can only be returned using our online return process and can not be returned in our retail or outlet stores.

WHAT HAPPENS IF I REQUIRE A REFUND AND PAID USING AFTERPAY?

Items purchased with Afterpay can be returned for a refund, subject to our Returns Policy. Returns or refunds will be processed and Afterpay will be advised. Your payment plan will then be adjusted to reflect the new total order value. If you have already made a payment, this will be refunded to you via Afterpay.

WILL MY INSTALLMENT PLAN BE ADJUSTED IF I RETURN ITEMS?

Yes, it will. When you return items, the refund amount will be applied to your order and, if necessary, the installment plan with Afterpay, Zip, will be adjusted to reflect the new total. This ensures that you're only billed for what you've kept.

ARE THERE ANY DIFFERENCES IN THE RETURN PERIOD FOR ORDERS USING THESE PAYMENT METHODS?

No, the return period remains the same for all orders, regardless of the payment method. Our standard return policy applies equally to purchases made through Afterpay/Zip Pay.

WHAT IF I'VE ALREADY MADE SOME PAYMENTS BUT WANT TO RETURN PART OF MY ORDER?

If you've already made payments on your order and wish to return only a portion of it, the refund will be processed for the returned items, and your installment plan with Afterpay, Zip, will be adjusted accordingly. You'll continue with the remaining instalments based on the adjusted order total.

HOW SOON WILL I RECEIVE MY REFUND FOR A RETURN MADE THROUGH THESE PAYMENT PROVIDERS?

Once we receive and process your returned items, we will initiate the refund within our standard processing time. Afterpay, Zip Pay will then adjust your installment plan, if applicable, to reflect the updated order total. Our standard refund processing timeframe for all payment methods is 3-5 business days from the date of processing your return. For any additional questions or concerns, feel free to contact our customer support team. We're here to assist you throughout the process and ensure a seamless experience with your refund or return, regardless of the payment method used.